Hello!
Please use this form to submit any "Ask the DVD Guy" requests you have for support information. Please understand that if you wish to have priority service, you can always purchase Consulting time from our PayPal store - that puts you at the top of the response list!
I do my best to answer questions, but there's only so many hours in the day!
In order to help me help you, please provide the following information:
Mac or PC CPU Type: (G4, G5, G5 dual/quad, Pntium 3, PEntium 4, AMD quad, etc..)
Computer Model - iMac, PowerBook, Mac Book Pro, Mac Pro, PC desktop, PC LAptop )
Processor Speed (2.0 GHz, 2.5 GHz, 3 GHz, DUal 2.5, Quad core 8-core)
RAM: (500 MB 2 GB, etc)
Authoring Program used: DVD Studio Pro, iDVD< Sonid DIDIt!, Reel DVD, Scenarist, Adobe Encore, Ulead DVD Movie Factory,
Application Version (1.0, 2.x, 3.x 4.0.2, 4.0.3, 4.1)
OS: (Mac OS 10.3.9, 10.4.3, 10.4.5, Win XP Sp1, SP2, etc) - I DO NOT do Vista
Compressor: (1.0, 2.0, 2.1 etc)
QuickTime: (6.5, 7.0, 7.1 etc)
Any other apps that are involved, please list - i.e.
BitVice, CompressionMaster, MegaPEG.X, Cinematize, , DVDxDV, etc...
 = Required
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